In order to keep your fans interested in your brand, you need to have consistent delivery of high quality services. In the gaming industry, common problems with service quality include game crashes, purchasing errors, or agreement issues. It’s critical that you are ready to help your players fix any issues they may face, and one way to ensure this is by having a feature-rich user account management system.
Our platform gives you the ability to maximize admin coverage and fully customize admin and user privileges by including a finely grained roles and permissions system. With this feature, you can grant or deny access to any of your games’ features to individual admins. This allows your admins to specialize and focus on managing certain player issues.
Below, we’ve included a quick look at how to create and manage roles and permissions using our Admin Portal, which serves as the dashboard of our platform. For a more detailed tutorial, be sure to check out our documentation.
Creating a New Role
You can also add a Role Manager from the dashboard should you need to add more managers to the role, as seen below:
Adding a Role Member
To add a role member, go to the Role page by clicking Role in the Platform Configurations section in the top-right corner of the Admin Portal. Choose which role you want to add the member to, then click the Add button in the Member section. When the form appears, input the desired user’s email address and click the Add button.
Adding a New Permission to a Role
Go to the Role page by clicking Role in the Platform Configurations section in the top-right corner of the Admin Portal. Choose which role you want to add the new permission to, then click the Add button in the User Permissions section. Input the needed information and click the Confirm button when you're done.
To see the complete step-by-step guide to set up roles, managers, users and permissions for our backend platform, please visit our documentation page. Should you have any questions, feel free to reach out to firstname.lastname@example.org.