In order to keep your fans interested in your brand, you need to have consistent delivery of high quality services. In the gaming industry, common problems with service quality include game crashes, purchasing errors, or agreement issues. It’s critical that you are ready to help your players fix any issues they may face, and one way to ensure this is by having a feature-rich user account management system.

Our platform gives you the ability to maximize admin coverage and fully customize admin and user privileges by including a finely grained roles and permissions system. With this feature, you can grant or deny access to any of your games’ features to individual admins. This allows your admins to specialize and focus on managing certain player issues.

Game Backend Platform - Admin Roles and Permission

Below, we’ve included a quick look at how to create and manage roles and permissions using our Admin Portal, which serves as the dashboard of our platform. For a more detailed tutorial, be sure to check out our documentation.

Creating a New Role

Game Backend Platform Dashboard - Creating a New Role
Image 1. Roles menu in the Platform Configurations section of the Admin Portal
Game Backend Platform Dashboard - Admin Role Configuration
Image 2. Roles list and the Create New role button
Game Backend Platform Dashboard - Creating Admin Role and Permission
Image 3. The Create New Role form (input the Role Name and opting for admin privileges for the role)
Game Backend Platform Dashboard - Inviting Admin Role Manager
Image 4. Adding a Role Manager (by email address) to the previously created Role

You can also add a Role Manager from the dashboard should you need to add more managers to the role, as seen below:

Game Backend Platform Dashboard - Adding Admin Role Manager
Image 5. Adding a new Role Manager to the previously created Role via the Admin Portal

Adding a Role Member

To add a role member, go to the Role page by clicking Role in the Platform Configurations section in the top-right corner of the Admin Portal. Choose which role you want to add the member to, then click the Add button in the Member section. When the form appears, input the desired user’s email address and click the Add button.

Game Backend Platform Dashboard - Adding Admin Role Member
Image 6. Adding a new Role Member via the Admin Portal

Adding a New Permission to a Role

Go to the Role page by clicking Role in the Platform Configurations section in the top-right corner of the Admin Portal. Choose which role you want to add the new permission to, then click the Add button in the User Permissions section. Input the needed information and click the Confirm button when you're done.

Game Backend Platform Dashboard - Admin Role and Permission Management
Image 7. Adding a New Permission to a Role via the Admin Portal

To see the complete step-by-step guide to set up roles, managers, users and permissions for our backend platform, please visit our documentation page. Should you have any questions, feel free to reach out to hello@accelbyte.io.